Refund and Returns Policy
Thank you for shopping at onscloud.ca. We strive to provide high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, we are here to help.
- Return Window
You have the right to return any item purchased from our website within 30 days from the date of delivery. - Eligibility for Returns
To be eligible for a return:
- The item must be unused, unwashed, and in its original condition.
- It must be returned in its original packaging with all original tags attached.
- Items showing signs of wear, use, or damage by the customer will not qualify for a return.
- Return Process
To initiate a return: - Contact our customer support team at [email protected] with your order number and reason for the return.
- Our support team will review your request and provide you with detailed instructions and the appropriate return shipping address.
- Pack the item securely and ship it back using a trackable shipping service.
- Return Shipping Costs & Fees
- Customer Responsibility: Customers are responsible for return shipping costs, unless the return is due to a defective item or an error on our part.
- Restocking Fees: We do NOT charge any restocking fees on returns.
- Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or wrong item, please contact us within 7 days at [email protected] with clear photos of the issue. We will arrange a replacement, store credit, or full refund at no extra cost to you. - Refunds Process
- Once your returned item is received and inspected, we will notify you of the status of your refund.
- Approved refunds will be processed back to your original payment method within 5 to 7 business days.
- Contact Us
For any questions regarding our refund and return policy, please reach out to us:
- Address: 67 Yonge St, Toronto, ON M5E 1J8, Canada
- Phone: +1 416-214-0848
- Email: [email protected]