Shipping Policy

Last Updated: August 24, 2026

At Oncloud Canada, we offer reliable shipping across Canada to ensure your orders arrive safely and on time.

  1. Order Processing & Handling Time
  • Order Cutoff Time: 5:00 PM EST (Monday – Friday)
  • Handling / Processing Time: 1–2 business days (Monday – Friday)
  • Orders placed on weekends or Canadian public holidays will be processed on the next business day.
  1. Shipping Rates & Delivery Estimates (Canada)
  • Free Standard Shipping: Offered on all orders within Canada.
  • Transit / Delivery Time: 7–12 business days via reliable carriers (Canada Post, FedEx, or UPS).
  1. International Shipping
  • Currently, we only ship to addresses within Canada. We do not offer international shipping at this time.
  1. Order Tracking
    Once your package is shipped, you will receive a confirmation email containing your tracking number and carrier link. Please allow 24 hours for tracking updates to appear.
  2. Lost, Delayed, or Damaged Packages
    If your order arrives damaged, incorrect, or is delayed beyond the estimated timeframe, please contact our support team within 7 days of delivery at [email protected] with your order number and photos of the damage. We will arrange a replacement or issue a full refund at no extra cost to you.
  3. Contact Us
    For any shipping-related questions or support: